Cancellation policy
Epidex Subscription Policy
By purchasing a subscription from Epidex, you agree to the following subscription terms and conditions.
1. Subscription Type and Minimum Term
The Epidex subscription is a recurring monthly subscription with a minimum commitment period of three (3) consecutive months. The minimum term exists solely to guarantee a preferential subscription price.
During the minimum term, one (1) product delivery will be made per month to the shipping address provided at checkout.
2. Billing Date and Payments
Subscription payments are charged monthly in advance and are processed on the same calendar day each month as the date of the original purchase.
Example:
If your initial order was placed on March 12, all future subscription payments will be charged on the 12th of each following month.
If a month does not contain the corresponding calendar day (e.g., February 30th), billing will occur on the last calendar day of that month.
By subscribing, you authorize Epidex to automatically charge the selected payment method for all applicable subscription fees, shipping costs, taxes, duties, and any other charges incurred in connection with the subscription.
3. Cancellation During Minimum Term
You may submit a cancellation request at any time, including during the initial three (3) month minimum term.
Any cancellation submitted during the minimum term will only take effect after the completion of the three (3) month commitment period. The subscription will continue to bill and deliver for the full minimum term.
You may cancel your subscription through your customer account or by contacting us at:
4. Cancellation After Minimum Term
After the minimum term has ended, the subscription will either:
-
automatically terminate if a cancellation request has already been submitted, or
-
continue on a month-to-month basis if no cancellation has been submitted.
After the minimum term, the subscription may be cancelled at any time with at least three (3) days’ notice prior to the next scheduled billing date.
No partial refunds, credits, or prorated charges will be issued for any billing period that has already commenced.
5. Method of Cancellation
Cancellations must be submitted through the official cancellation method provided by Epidex, such as through the customer account, written notice via email to support@tryepidex.com, or another expressly designated channel.
Cancellation requests submitted through unofficial channels may not be recognized.
6. Address and Customer Information
You are responsible for ensuring that all shipping and contact information provided is accurate and up to date. Any changes must be submitted prior to the next billing and shipping cycle to take effect.
Epidex is not responsible for delivery failures resulting from incorrect or outdated information.
7. Shipping, Delivery and Risk of Loss
Delivery dates are estimates only and are not guaranteed.
Risk of loss and title for products pass to the customer upon handover of the shipment to the carrier.
Epidex is not responsible for delays, losses, or delivery failures caused by third-party carriers, customs authorities, or events beyond its reasonable control.
8. Prices, Taxes and Duties
All subscription prices are clearly displayed during the checkout process prior to completing the purchase.
By placing the order and completing checkout, you expressly agree to the displayed subscription price, the recurring billing amount, and any applicable shipping costs.
All prices are exclusive of applicable taxes, customs duties, import fees, VAT, sales tax, or similar governmental charges unless expressly stated otherwise.
You are solely responsible for payment of all such taxes, duties, and fees imposed by governmental authorities.
9. Product Availability and Substitutions
Epidex reserves the right, at its sole discretion, to substitute products of equal or greater value, or to delay, reschedule, or cancel a delivery in the event of product unavailability, supply chain disruptions, or other operational constraints.
10. Right to Modify or Terminate Subscription
Epidex reserves the right to modify, suspend, or terminate the subscription program, pricing, products, or these terms at any time.
Where required by applicable law, reasonable notice will be provided. Continued participation in the subscription after such changes constitutes acceptance of the modified terms.
Epidex may terminate a subscription immediately in the event of payment failure, suspected fraud, abuse, or material breach of these terms.
11. No Warranties
All products provided under the subscription are offered “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law, Epidex shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of use.
Epidex’s total liability arising out of or relating to the subscription shall not exceed the total amount paid by you for the subscription during the three (3) months immediately preceding the event giving rise to the claim.
13. Force Majeure
Epidex shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, supply chain disruptions, governmental actions, war, or transportation failures.
14. Chargebacks and Payment Disputes
Unauthorized chargebacks, payment disputes, or reversals may result in immediate suspension or termination of the subscription.
Epidex reserves the right to recover any fees, costs, or losses incurred as a result of such chargebacks or disputes.
15. Governing Law and Jurisdiction
These subscription terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.
Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Germany.
16. Severability
If any provision of this policy is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Survival
Provisions relating to payment obligations, limitation of liability, governing law, jurisdiction, and dispute resolution shall survive termination or cancellation of the subscription.
18. Entire Agreement
This Subscription Policy constitutes the entire agreement between you and Epidex regarding the subscription and supersedes all prior or contemporaneous communications, representations, or agreements, whether written or oral.